Code of Ethics

Memo is a company that builds interactive tools, group and corporate programming and provides one-on-one coaching to teach adults about responsible and empowering internet use, covering topics ranging from media/news literacy, understanding data privacy and digital security, practicing digital wellness, and understanding how the internet works. We’re a new kind of organization, staffed with people who love the internet but know there’s a long way to go before it’s equitable and reaches its full potential. Our approach is to meet clients where they’re at in their journey as a digital citizen. This is Memo’s professional code of ethics, intended to hold ourselves accountable for how we move both as a company and individuals within.

We base this code on common principles we’ve all discussed and agreed upon:

Data ethics

We aim for transparency whenever possible. We provide evidence, sources, supporting documentation— and context to make it easy to understand.

Inclusivity

There’s room for everyone here, and we encourage a diverse set of collaborators and clients. We continue to learn and turn that learning into action within our business and our lives.

Accessibility

We’re committed to diversifying our offerings (and price points) to support clients of all digital skill levels, economic backgrounds, and those affected by the digital divide.

Non-partisanship

We encourage our participants to form their own opinions through critical thinking. As such, we are resolutely neutral in our content and delivery.

Agility

The internet moves fast, and so do we. Our products/ services are minimal in design, and adaptable in order to respond to the rapidly changing digital climate.